Refund and Returns Policy

1. General Policy

At HarmonyBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

• The product must be unused, in its original packaging, and in the same condition as when delivered.
• Any signs of wear, damage, or missing accessories will result in the request being denied.

2.3. Non‑Refundable Items

• Personalized or custom‑made products.
• Digital downloads, gift cards, and subscription services.

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486‑9486. Include the following information:

• Order number
• Product name and SKU
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and provide instructions for shipping the item back to us. Returns sent without a RAN will not be processed.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

5. Refund Process

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7‑10 business days. The refund amount will reflect the purchase price minus any applicable shipping fees.

6. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your initial request. Exchanges are subject to product availability and may require payment of any price difference.

7. User Responsibilities

• Provide accurate contact information and order details.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is completed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. HarmonyBuy reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: HarmonyBuy,